Frequently Asked Questions

For items in our standard collection, we process and dispatch within 2-3 business days. UK delivery takes 1-2 days via tracked courier. International orders take 5-10 business days. Custom bespoke orders require a 10-14 day fabrication period prior to shipping.

Yes, once your order has been quality checked and dispatched from our London studio, you will receive an email containing a unique tracking link from our courier partner. You can also view order status in your Account dashboard.

We stand by our craftsmanship. Every AceSnook Studio sign comes with a comprehensive 2-year warranty covering manufacturing defects, electrical failure, and LED dimming issues. Physical damage post-delivery is not covered.

Yes. Every order includes a premium mounting kit featuring stainless steel standoffs. You simply need a drill and basic tools. We provide clear, step-by-step instructions. The signs are relatively lightweight thanks to the acrylic construction.

Absolutely. We specialize in bespoke business signage, event backdrops, and custom home pieces. Please contact us via our Contact page with your vector artwork or design ideas, and our team will provide a mock-up and quote within 24 hours.

Yes, we ship globally using secure, insured courier networks. Please note that international customers are responsible for any local customs duties or import taxes levied by their country's border authorities.

Our modern LED flex signs operate on a highly safe 12V DC system. They do not get hot to the touch, do not contain toxic gases like traditional neon, and are virtually shatterproof, making them perfectly safe for homes and public commercial spaces.