Data We Collect
When you commission a custom neon sign or purchase from our limited edition collections, we collect specific information required to fulfill your order. This includes your name, billing and shipping addresses, email address, phone number, and payment details. We also collect design specifications, uploaded artwork files, and typographic preferences necessary for bespoke manufacturing. Additionally, as you browse our website, we automatically receive your computer's internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
How We Use Your Data
Your personal data is strictly used to deliver a seamless installation and shopping experience. We use your contact details to send order confirmations, manufacturing updates, and shipping tracking numbers. If you opt-in to our studio newsletter, we may occasionally send you updates about new architectural-grade LED releases, exclusive collaborations, or special events. We never sell your personal information to third parties, ensuring your data is treated with the same artisanal care as our physical products.
Data Storage & Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your data is stored through secure data storage, databases, and the general application infrastructure behind a secure firewall. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, ensuring the secure handling of credit card information by our store and its service providers.
Third-Party Processors
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. This includes payment gateways, shipping couriers (who need your address to deliver your handcrafted sign), and email distribution services. However, certain third-party service providers have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We recommend reading their privacy policies to understand the manner in which your personal information will be handled.
Your GDPR Rights
If you are a resident of the European Economic Area or the United Kingdom, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. You also have the right to object to processing and to request data portability. If you would like to exercise any of these rights concerning your account or order history, please contact us through the information provided below. We are committed to ensuring your rights are respected promptly and professionally.
Contact Our Data Protection Officer
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information about our privacy practices, contact our Data Protection Officer. You can reach us via email at support@acesnook.com or by mail at AceSnook Ltd, 124 Shoreditch High Street, London, E1 6JE, United Kingdom. We aim to respond to all privacy-related inquiries within 72 hours.
Need further assistance? Reach out to our studio team at support@acesnook.com.